Welcome to wakiro.id, the official sales platform Wakiro Harmony Coffee, functional coffee for seniors and health-conscious families. By accessing and transacting on this site, you agree to the following terms and conditions:
1. Product Information
- Seluruh produk yang ditampilkan telah diformulasikan dan diproduksi sesuai dengan standar keamanan pangan dan regulasi yang berlaku.
- Information on composition, benefits, and how to consume is available on the product page and packaging label.
2. Price & Payment
- Payment is considered successful after the consumer completes the transaction process using the available payment method.
- Payment confirmation is done automatically by the wakiro.id system without the need for manual confirmation.
3. Delivery
- Pengiriman dilakukan melalui mitra logistik yang terintegrasi dengan sistem kami.
- Estimated delivery: 1–3 days for Java, 3–7 days for outside Java, depending on location and logistics partner.
4. Ordering
- Transaksi dianggap sah setelah sistem wakiro.id menerima pembayaran yang berhasil.
- Orders that are not paid within 1×24 hours will be automatically cancelled by the system.
5. Kebijakan Pengembalian Dana & Produk
We are committed to providing the best service and safe products for consumption. However, if any issues arise, our refund and product return policy is as follows:
A. Produk Rusak atau Salah Kirim
Returns can be made if:
- The product was damaged upon receipt (with video evidence when the package was opened).
- The product sent does not match the order (wrong variant, wrong quantity, etc.).
Steps for submitting a return:
- Contact admin via WhatsApp: 085973967200 or email: info@wakiro.id within maximum 2×24 hours after the goods are received.
- Send proof (unboxing photos/videos, invoices, and chronology).
- The Wakiro Kopi Harmoni team will verify and provide options: product replacement or refund.
B. Produk Tidak Bisa Dikembalikan Jika:
- It has been opened, tasted, or partially consumed.
- There is no evidence of damage or fault on our part.
- Complaints submitted more than 2×24 hours after receipt of goods
C. Pengembalian Dana (Refund)
- Refunds will be made if re-delivery is not possible (for example: out of stock).
- Funds will be returned via the account/digital asset used for payment, within maximum 7 working days after approval
D. Biaya Pengiriman
- Return shipping costs are covered by Wakiro.id if the error is on our side.
- If the error is from the buyer (incomplete address, no confirmation), then the return shipping costs are borne by the buyer.
📞 Contact Us
- WhatsApp: [085973967200]
- Email: info@wakiro.id
- Production Address: Jatiasih, Bekasi City 17425 – West Java